Shipping & Returns

Shipping and Return Policies


Shipping Rates For a complete estimate of when you may expect delivery check out the table below on shipping
estimates.

Shipping Method Usually Ships Within Arrival Time
UPS Media Mail 2-4 Business Days 7-10 Business Days
Fed Ex (any method) 2-4 Business Days 3-7 Business Days
Canada 2-4 Business Days 3-7 Business Days
International 4 Business Days Depending on location7-14 Business Days


Shipping Information


Shipping and Handling
Shipping and handling charges include both per-order and per-item charges. Per-item charges vary
based on the type of item ordered and the delivery option you choose. All shipping and handling
charges will be added at the time of billing.


Please also note that the shipping rates for many items we sell are weight-based. The weight of any
such item can be found on its detail page (All of our items are less than 2 pounds). To reflect the
policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Holiday and Special Situations
Holidays, weather, natural disasters, and other events beyond our control may affect shipping and
delivery times.


Rush Order
In the Event that you need the product right away and cannot wait for the 2-4 day turnover, please
contact us at rushorder@aheiseyleathercraft.com and we will do our best to accommodate the request.
Rush Shipments outside the contiguous U.S. will incur actual delivery charges.


Cancelling or Modifying an Order
You have 1 business day to contact us about modifying or cancelling a
order.
Unfortunately, there is no way for us to cancel or modify an order once it has entered the fulfillment
process. We cannot stop delivery once an order has been processed for shipping. You will receive an
email notification when your order has shipped. More information on returns can be found in our
Returns Policy.


Order Status/Tracking an Order
A shipped confirmation email will be sent via our Store system or by email with the tracking number.
You can check on the status of your order by clicking on the tracking number in your email or by
copying the number and entering in the right system, www.usps.com or www.fedex.com.


International Orders
For All International Orders, customers will incur actual shipping costs. If you have any questions
about shipping options, please contact us at aheisey@aheiseyleathercraft.com


Bulk Orders
Items are hand made and hand tooled so bulk orders may take some time to compete.
To request a price quote and a time frame, please email us at aheisey@aheiseyleathercraft.com and depending on current volume we will respond within three
business days from receipt of your request. (Response time may increase or decrease depending on
the size of the request.)
Please note: Bulk orders are nonreturnable.
Please verify the product indicated and the quantities requested are correct. Once the
quote is given you will have 15 days to act upon it before it expires.


Return Policy
No UNAUTHORIZED returns will be accepted. You have 30 days to make a return or exchange request.
Please contact us at aheisey@aheiseyleathercraft.com for more information on what steps to take.

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